Solutions
Customer Loyalty
Getting a new customer is expensive. Getting the same customer back one more time a month is the cheapest growth available to most businesses.
Solutions
The short version
01
How it works
Customers enroll at checkout with a phone number. No punch card, no app download.
02
Program types
Points per dollar, visit-based rewards, or item-specific promotions.
03
Automatic tracking
Points accrue at the register and online without staff doing math.
04
Redemption
Rewards apply at checkout so the customer sees the value immediately.
05
Customer list
Every enrollment builds a marketing list you own.
06
Measurable
Reports show enrolled vs unenrolled visit frequency and average ticket.
Design the program before you launch it
The most common mistake is being too generous or too stingy. We look at your average ticket and visit frequency and set a reward that feels worth chasing without eating your margin.
- Reward value tied to average ticket
- Realistic earn rate
- Simple enough to explain in one sentence
- Rules for expiration and abuse
The counter script matters more than the software
Loyalty programs fail when staff don't mention them. We help write the ten-word ask and train the team to make it automatic.
Loyalty feeds marketing
Once customers are enrolled, you can text a Tuesday offer to people who haven't visited in six weeks. That's the actual return on a loyalty program.
Measure it honestly
Check visit frequency and spend of enrolled customers against everyone else. If it isn't moving, we change the offer instead of pretending it works.
Clover or Square
Clover or Square?
We sell both, so the recommendation comes from your workflow instead of our inventory.
Clover
Clover offers loyalty and rewards through built-in tools and marketplace apps tied to customer profiles.
Explore Clover →Square
Square Loyalty runs at checkout and online, connected to Square Marketing and the customer directory.
Explore Square →FAQ
Questions we get
Do customers need an app?
No. On both platforms enrollment is typically a phone number at checkout.
What's a good reward?
Something that costs you less than the extra visit earns. We work it out from your ticket average.
Can I text loyalty members?
Yes, with consent captured at enrollment. Both platforms have marketing tools for that.
Does it work with online orders?
Yes, when online ordering is on the same platform, points earn and redeem across both.
Free consultation
Design My Loyalty Program
Tell us how your business runs. We'll come back with a straight recommendation — including telling you if what you already have is fine.
Prefer to talk? Book a 15-minute call. Based in Southeast Wisconsin. Working with businesses nationwide.
Equipment at no cost, free setup, no long-term contract.
- No long-term contract
- Equipment at no cost
- Free setup
- Ongoing support
Locally owned since 2000 · owner-run in Southeast Wisconsin. What’s included →
Related
Keep reading
Start with a conversation.
Tell us how your business runs. We'll help you figure out what actually fits — Clover, Square or a specific configuration of either.